Frequently Asked Questions
Find answers to common questions about our loans, repayment terms, and services.
For emergency loans, we process approvals within 24 hours. Business loans typically take 24-48 hours depending on the documentation provided.
Generally, you will need your ID, KRA PIN, 6 months M-Pesa/Bank statements, and security/guarantor details. Requirements may vary by product.
Loans can be repaid via M-Pesa Paybill or Bank Transfer. Details are provided upon loan disbursement.
We evaluate each application individually. While credit history is a factor, we focus more on your current ability to repay and the collateral/security provided.
Not all loans require physical collateral. Some smaller emergency loans or payroll loans may be unsecured or guaranteed by a guarantor, while larger business loans usually require collateral.
Requirements vary, but many programs require at least 6–12 months of operation.
Yes, we use advanced encryption and comply with data protection regulations.
We only share information as required by law or outlined in our privacy policy.
Yes, you can apply. Simply provide supporting documents for your business, such as a business permit.
Late repayment penalties may apply. We strongly encourage clients to communicate with us early if they anticipate difficulty repaying, so we can explore restructuring options.
Yes, early repayment is allowed and may reduce your total interest. Contact us to confirm the settlement amount.
Interest rates vary by product type and loan amount. Please contact us directly or visit our offices for a personalised rate quote.
Still Have Questions?
Our team is happy to help. Reach out to us via WhatsApp, email, or visit our offices.